Site reliability engineering services
We run site reliability engineering on open-source tooling. Your software stays up, with an agreed on-call window and a written SLA.
On-call support
We build and maintain the server and cloud infrastructure for your software, backed by an agreed SLA.
Holistic SRE
We cover the reliability, observability, performance and security of your applications.
Technical details
- Infrastructure as code: everything defined in Terraform, Pulumi, Ansible or similar, so changes are transparent and recoverable
- Layered observability on Prometheus and Grafana, watching hosts, Kubernetes, your applications and external availability
- On-call duties driven by observability data, an incident management system and strict SLA rules
- Availability and performance troubleshooting: root cause analysis, software-specific metrics and close work with your developers
- Scalable, highly available design for networking, Kubernetes and your software
- Emergency response backed by backups and disaster recovery plans, with written post-mortems
- Release processes on GitLab CI/CD or GitHub Actions, with caching, reproducible builds, selective redeploys and registry clean-up
- Security from the data centre to the code: image scanning, code and security scans, network and runtime policies, auditing, logging and a SIEM
What you get
- Availability you can rely on, with a stated reaction time
- Ongoing SRE help, working closely with your development team
- Outages, overloads and other emergencies handled openly and efficiently
Business-critical services stay up, which lowers financial and reputational risk. Outsourcing non-core work also lowers operating costs.
Why teams ask for it
- Launching a startup or a new digital service inside an existing organisation
- Clearing long-standing issues that hurt reliability, performance or security
- Needing round-the-clock availability and a reasonable mean time to recovery
- Growing past what your in-house engineers can handle
- Replacing a departing SRE engineer or a current SRE agency
How to get started
The service runs as a subscription, scaled to the amount of work. Tell us about your project and we agree the scope and the plan.
Related: DevOps as a Service and Kubernetes support.